Put the situation before the paperwork
The Daily Autos form is an enquiry route, not an emergency service. Gather information only when it is safe to do so, and use the appropriate emergency or roadside assistance route if needed. Do not put yourself or another person at risk to obtain photographs. The information requested here supports a later conversation about vehicle assistance.
Record the basic facts
Write down the incident date, approximate time and location as accurately as you can. Identify your vehicle by registration, make and model. Describe the sequence of events in your own words. Separate what you personally observed from what another person told you. If a detail is uncertain, say that rather than filling a gap with an assumption.
Explain the vehicle’s current situation
Include the current location and whether there are practical access concerns, such as a restricted entrance or a vehicle that cannot be moved normally. Describe any visible damage without treating it as a complete repair estimate. Say if you need to discuss recovery or replacement transport, while recognising that an enquiry does not dispatch a vehicle or confirm eligibility.
Keep relevant records together
Retain your insurer’s reference and any relevant reports or correspondence. Photographs can show context or visible damage, but they do not replace a proper assessment. Keep original files where possible and avoid editing them in a way that removes useful context. Share only relevant material you are entitled to provide, with unnecessary personal information excluded.
Ask about each arrangement
Before agreeing recovery, storage, repair funding or hire, identify the provider and ask what the arrangement includes. Keep a copy of terms and any written scope. Discuss charges, authorisations, access, vehicle return and your responsibilities. An initial belief that an accident was non-fault does not itself determine liability or guarantee recovery of every cost.
Check official reporting guidance
GOV.UK explains the information drivers must provide after an accident and when police reporting is required. You should also follow your insurer’s reporting requirements. The website enquiry is separate from those processes and does not notify an insurer or the police on your behalf. Use current official guidance for your circumstances.
Official information
Reviewed for this website on 13 September 2026. Refer to the current source for rules that apply to your circumstances.