Tell us what happened
Call 07429 293122, write to 71 Waterloo Road, London NW2 7TS, or use Existing Customer Enquiries and select Complaint. Include your reference, vehicle registration, a description of the issue and the response you are seeking.
Keep relevant records
Keep copies of estimates, agreements, invoices and correspondence that relate to the concern. Send only the information needed to explain it. Where a separate provider is involved, identify the provider and service so the appropriate contact route can be discussed.
Procedure to be confirmed before launch
The business must confirm its complaint owner, response timeframes and any applicable escalation or external resolution route before publishing a final procedure. No regulator, membership or ombudsman affiliation is implied by this page.